Frequently Asked Questions
If you need more info, try scrolling through our FAQ listed below
or send us an email to info@siriusbonds.com and we'll help you.
If you need more info, try scrolling through our FAQ listed below
or send us an email to info@siriusbonds.com and we'll help you.
We ship anywhere in the United Kingdom and France.
Yes We do ! Send us an email at info@siriusbonds.com to give your shipping details . Please double check that customs in your country allows entry of the products you have ordered. Sirius is not responsible for any issues that may occur at customs when entering your country. Delivery for international shipping ranges from 7-12 business days (to EU, CA and AU) but there may additional days on top of this as each country has their own custom processes. All other countries will typically take about 10-15 business days to arrive at the local post office. Please consider that there will also be process at your local customs. International shipping rates vary and will be shown during the checkout process.
Our standard shipping is free! Nothing stands between you and your order except 5-7 business days. Need it sooner? We got you. Just select £25 (2-3 business days) shipping at check out. Here our shipping and return policy.
Standard: 5-7 business days ( free ) ; Express: 2-3 business days ( £25 ).
If your order is shipping to an incorrect address, please email support@siriusbonds.com
If you have any issues with your order and want to return or exchange an item, just email us at support@siriusbonds.com. See here our return policy.
Exchanges are easy. Email us at support@siriusbonds.com within 30 days of your delivery. See here our exchanges policy
If you’d like to change or cancel your order, please email support@siriusbonds.com .
Tail wagging in anticipation? Once your order ships, you’ll receive an email notification, if you still have questions, reach out to support@siriusbonds.com
Go wild! We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. We unfortunately do not accept traveler’s checks.
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at support@siriusbonds.com and we’ll provide answers.
Having a pet gets messy, but all of our items are designed to be easy to clean. More detailed care instructions are listed on each product page in the shop, you can also see here.
For now, our essentials are available exclusively through our website. But, we’ll be announcing exciting retail partnerships very soon. Be the first to know, sign up for our emails here.
Currently we manufacture in Paris, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact. You want to know more, read here.
Glad you asked! We’re a team of pet-lovers working in a Notting Hill, London Office filled with running, playing, barking, napping, getting-into-the-snacks-when-they-shouldn’t-be dogs. We’re all about making it simple to spend time with your pet - whether you’re in the park, at the office, or on the couch. We think that quality products make for quality time, that hanging out with your pet shouldn’t be complicated, and that a shared life is a happier one. More on us here.
We’re always working on new products. Sign up for our emails to get updates.We’re always working on new products. Sign up for our emails to get updates.
If you happened to forget your password, try the reset password button. You will receive an email with a new one. If that doesn’t work, contact us ASAP at Support@siriusbonds.com and we’ll get you sorted out.
If you're interested in becoming an exclusive distributor of Sirius, please contact us at info@siriusbonds.com and we'll be happy to assist you.
Please fill out our contact form or send us an email at info@siriusbonds.com. Someone in the marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.
Please fill out our contact form or send us an email at info@siriusbonds.com with as much information as possible (where and when the images will be viewable). We’ll get back to you ASAP.